Alexa Smart Properties (ASP) recently announced support for WebRTC (Web Real-Time Communication)-based audio and video calling on all ASP-compatible Echo devices. With this launch, properties have more ways for staff and guests to access seamless peer-to-peer communication by being able to conduct video and audio calls between Echo devices and non-Echo devices such as tablets and laptops.
ASP enables enterprise customers in multiple industry verticals such as healthcare, hospitality, and senior living to deliver ambient, voice-driven experiences that make stays more personalized and satisfying. With Alexa, properties can streamline operational processes to free staff from repetitive tasks, improving their productivity and job satisfaction. They can configure and manage Alexa devices at scale throughout their properties, including device setup, managing settings, and monitoring usage. Additionally, they can curate custom voice experiences for their patients or guests, such as supplying property or local area information, managing smart home devices, and facilitating access to property services and amenities.
Support for WebRTC on Alexa devices
With ASP's support for WebRTC, properties can set up contacts as WebRTC contact types through built-in address books and contact systems. By doing this, they can enable audio and video calling between Alexa devices and external devices such as mobile phones, tablets, or computers.
Benefits for facilities in multiple verticals
The new WebRTC APIs equip ASP developers, integrators, and solution providers with the means to build and support video calling use cases across all verticals within ASP, including healthcare, senior living, and hospitality. Here are a few use cases:
ASP's WebRTC support promises to open new avenues for enhanced communication and interaction, thus enabling properties to better connect and engage their tenants/guests.