Alexa Voice Service Expands to Ecuador, Hong Kong, South Africa, Taiwan, and Thailand

Starting today, device makers can use the Alexa Voice Service (AVS) to integrate Alexa directly into their products in Ecuador, Hong Kong, South Africa, Taiwan, and Thailand. AVS brings Alexa to commercial device makers. Original engineering manufacturers (OEM), original design manufacturers (ODM), and systems integrators (SI) use AVS to build Alexa into smart speakers, headphones, PCs, TVs, vehicles, and smart home products.

You can now offer your Alexa Built-in products to more customers, with a growing number of Alexa features, smart home integrations, and skills. Customers can listen to popular content and their favorite musicians on Amazon Music Unlimited (AMU) and Spotify in Ecuador and Spotify in Hong Kong, South Africa, Taiwan, and Thailand. Other supported popular features include timers, alarms, weather, smart home, Alexa-to-Alexa calling, and more. A certification process is required before launching new, or existing Alexa Built-in devices in these countries.

Customers can use Alexa with the Spanish-US language setting in Ecuador and English-US in Hong Kong, South Africa, Taiwan, and Thailand.

Supported features

Hear the News

Alexa can read the news from regional, local, and global news sources.

Ask Questions

Ask Alexa questions, including those about local sports leagues, holidays, cultural events, food, history, places, celebrities and more. 

Get the Weather

Ask Alexa about local, national, and international weather forecasts. 

Play Music

Alexa offers a seamless, hands-free music experience with premier music services such as AMU and Spotify and access to radio stations through TuneIn. 

Control your Smart Home

Use Alexa to turn off the lights to go to sleep or dim the lights from the couch to watch a movie—all using just your voice. Alexa works with compatible devices such as plugs and bulbs from global brands including Philips Hue and TP-Link.

Enjoy Hands-free Calling and Messaging

Talk hands-free to anyone with a supported Alexa device or the Alexa app—no tapping or searching required. Your contacts will hear and see your name when they receive the call so they know who is calling. You can also send messages via voice to anyone with a supported Alexa device or the Alexa app. Additionally, you can enable the Drop-In feature on supported devices to check in on the living room or instantly connect with family members near and far.

Set Timers and Alarms

Set up multiple alarms and timers with your voice.

Create Shopping and To-Do Lists

Alexa can help you stay organized by creating and managing your To-Do and Shopping lists. 

We are excited for you to create new and ambient experiences for customers in Ecuador, Hong Kong, South Africa, Taiwan, and Thailand with your Alexa Built-in devices. To learn more, contact your Amazon representative or email avs-row-interest@amazon.com to submit your request.