Do you want to use Smart Home technology to help customers resolve device issues like connectivity? Today we are pleased to announce “Smart Home Device Health Service (SHDHS)”, a first step on our journey to support customers as they purchase and use a wide variety of Smart Home devices. Smart Home Device Health Service is a free service that monitors the status of Smart Home devices and, if an issue is detected, guides customers through the troubleshooting process. With Device Health Service, customers can solve device issues themselves, giving them more time to enjoy the convenience of Smart Home technology.
Device Health Service analyzes device health to detect network connectivity issues, notifies the customer, then suggests ways to reconnect the device. For example, if a device is disconnected from a Wi-Fi network, Device Health Service will send a notification to the customer and provide device-specific troubleshooting steps as shown in the images below. If these do not resolve the problem, the Alexa App will guide the customer to the right customer support tools for further assistance.