Alexa HIPAA-eligible skills are skills that Covered Entities and Business Associates subject to HIPAA design, build, and launch through our application only program. This developer program allows healthcare organizations to create new voice experiences, using protected health information, for their customers.
Members can order a member ID card, check account balances, confirm medical plan details, schedule a call from member services, take care of prescriptions, and confirm dental plan features.
As part of our commitment to offering health plan members a digital-first experience – where, when and how they want it, Anthem is providing plan members with simple and engaging digital tools. The Anthem Skill is the latest way we’re answering consumers’ demands for intuitive digital interactions. Anthem health plan members can get personalized answers about their health plan information – 24/7 – through any Alexa-enabled device, just by using their voice.”
- Anil Bhatt, Chief Technology Officer, Anthem Inc.
Parents and caregivers of children in the ERAS program at Boston Children's Hospital can provide their care teams updates on recovery progress and receive information regarding their post-op appointments.
“Boston Children’s Hospital has long believed that voice technology has the potential to substantially improve the healthcare experience for both consumers and clinicians. The My Children’s Enhanced Recovery After Surgery (ERAS) skill allows patients and caregivers to easily share recovery progress with their care team post-surgery.”
-John Brownstein, Chief Innovation Officer, Boston Children’s Hospital
Customers can hear their therapist’s latest messages, be guided through mindfulness techniques, take mental health assessments, learn more about therapy, and explore Talkspace’s library of mental health tools.
"Alexa is giving us the opportunity to explore new forums for Talkspace and new ways to make mental health care more accessible. We are helping eliminate the barriers to mental health care access. By expanding our offering to include voice through Alexa, there are more ways than ever for people to connect with mental health care wherever they are.”
-Oren Frank, Co-founder and CEO, Talkspace
Alexa implements specific administrative, technical, and physical safeguards for protected healthcare information processed by a HIPAA-eligible skill. For example, when your customers use your skill the words they say will not appear in their voice history. In addition, your customers will have the same transparency and control over their privacy that they experience with all Alexa skills and Echo devices.
We have a standard Business Associate Agreement between you and Amazon that you agree to for each HIPAA-eligible skill.
You are submitting an application for one skill and one entity that will publish the skill.
We first look to make sure the application demonstrates a complete plan to develop, build, and launch a skill. We also assess the entities that will participate in skill development for their healthcare and skill building experience. Finally, we review the skill use case to understand if it is a good fit under our program requirements.
We will respond to all applicants at the email address they provide to let them know if their application is accepted. All applicants will receive a response within two calendar weeks of their submission.
If you want to create multiple skills you must submit an application for each skill. We accept applications on a skill by skill basis.
You can submit an application for a skill that is in development. You cannot submit a skill that has already been published. If you want a skill that you have already published to be HIPAA-eligible, you must create a new skill but may use the same source code. The proposed skill must still be accepted into the program and the new skill must meet all requirements for skills that are HIPAA-eligible. Once you say that the skill will handle protected health information and agree to the Business Associate Agreement, your skill will be subject to all requirements for skills that are HIPAA-eligible and it cannot be undone.
Once your application is accepted, the Alexa Team will provide you with instructions specific to HIPAA-eligible skills to help you get started with development. You will also review your skill with the Alexa Team prior to certification.
Skill developers can build skills for Covered Entities and Business Associates. We require that the Amazon developer account is owned by the entity that will publish the skill but do not restrict account administrators from granting additional users, including skill developers, access to assist with development.
The U.S. Department of Health and Human Services HIPAA for Professionals website is a good resource to learn more about the U.S. Health Insurance Portability and Accountability Act (HIPAA). In particular, you may be interested in the summary of the Privacy Rule which defines Protected Health Information (PHI) and Covered Entity and Business Associate.