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Voice for Healthcare

Healthcare happens where people are. Alexa HIPAA-eligible skills connect healthcare organizations to their customers through immersive voice experiences that help coordinate care, increase convenience, manage accounts, and understand patient needs.

Healthcare Skills for Alexa
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What Are Alexa HIPAA-Eligible Skills?

Alexa HIPAA-eligible skills are skills that Covered Entities and Business Associates subject to HIPAA design, build, and launch through our application only program. This developer program allows healthcare organizations to create new voice experiences, using protected health information, for their customers.

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What Kinds of Skills Can You Make?

Coordinate Care

- Schedule and manage appointments
- Manage care plan
- Update care team
- Access test results
- Support home healthcare

Reminder
“Alexa, schedule an appointment”
hippa-echo
hippa-pharmacy

Increase Convenience

- Remote check in and wait list sign up
- Refill medications
- Find nearest care location

Prescription
“Alexa, refill my medication”

Manage Accounts

- Check insurance coverage
- Access healthcare account information
- Confirm account details

Accounts
“Alexa, what is my deductible”
hippa-mobile
hippa-kitchen

Understand Patient Needs 

- Track vitals and symptoms
- Conduct assessments
- Triage questions
- Recommend actions

Analytics
“Alexa, start my daily symptom log”
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A Trusted Voice Service for Healthcare

Alexa implements specific administrative, technical, and physical safeguards for protected healthcare information processed by a HIPAA-eligible skill. For example, when your customers use your skill the words they say will not appear in their voice history. In addition, your customers will have the same transparency and control over their privacy that they experience with all Alexa skills and Echo devices. 

We have a standard Business Associate Agreement between you and Amazon that you agree to for each HIPAA-eligible skill. 

hipaa_app-screen
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Connect With Skill Developers

Our network of skill building agencies provide comprehensive services to help you plan, design, test, and launch your skill.

Frequently Asked Questions

What can I build?

You can develop a custom, public Alexa skill that is eligible to handle protected health information (PHI). 

How do I build an Alexa skill? 

You can use our Alexa Skills Kit to learn how to build an Alexa skill on your own. You can also hire an experienced skill building agency

What legal agreements do I make with Amazon to create and publish a HIPAA-eligible skill?

All Alexa skill developers agree to the Amazon Developer Services Agreement. In addition, HIPAA-eligible skill developers agree to the Alexa Skills Business Associate Agreement for each HIPAA-eligible skill.

Are there requirements to develop and distribute a HIPAA-eligible skill?  

In addition to meeting our general Alexa certification requirementspolicies, and security requirements, your skill must meet all requirements for skills that are HIPAA-eligible.

What is a public skill?  

public skill is a skill that is published in the Alexa Skills Store for any customer to find and enable on their Alexa device. 

If I publish a public skill, can I control what customers have access to my skill?  

You can require that customers use account linking to authenticate before they are able to use your skill. You can learn more at Account linking and the user experience in the Alexa app.

Application Questions
How do I apply?  

You can apply to build a HIPAA-eligible skill by completing our online application

What am I submitting an application for?  

You are submitting an application for one skill and one entity that will publish the skill. 

What do you look for in an application? 

We first look to make sure the application demonstrates a complete plan to develop, build, and launch a skill. We also assess the entities that will participate in skill development for their healthcare and skill building experience. Finally, we review the skill use case to understand if it is a good fit under our program requirements

Will I hear back from the Alexa Team after I submit my application?  

We will respond to all applicants at the email address they provide to let them know if their application is accepted. All applicants will receive a response within two calendar weeks of their submission.

Can I submit multiple applications?  

If you want to create multiple skills you must submit an application for each skill. We accept applications on a skill by skill basis. 

I have already developed a skill that I want to be HIPAA-eligible. Can I submit that skill? 

You can submit an application for a skill that is in development. You cannot submit a skill that has already been published. If you want a skill that you have already published to be HIPAA-eligible, you must create a new skill but may use the same source code. The proposed skill must still be accepted into the program and the new skill must meet all requirements for skills that are HIPAA-eligible. Once you say that the skill will handle protected health information and agree to the Business Associate Agreement, your skill will be subject to all requirements for skills that are HIPAA-eligible and it cannot be undone. 

Skill Development Questions  
What information will I receive from the Alexa Team after I am accepted into the program?  

Once your application is accepted, the Alexa Team will provide you with instructions specific to HIPAA-eligible skills to help you get started with development. You will also review your skill with the Alexa Team prior to certification.

I am a skill developer, can I create a skill for a Covered Entity or Business Associate that will publish the skill?  

Skill developers can build skills for Covered Entities and Business Associates. We require that the Amazon developer account is owned by the entity that will publish the skill but do not restrict account administrators from granting additional users, including skill developers, access to assist with development. 

HIPAA Questions  
Where can I learn more about HIPAA?  

The U.S. Department of Health and Human Services HIPAA for Professionals website is a good resource to learn more about the U.S. Health Insurance Portability and Accountability Act (HIPAA). In particular, you may be interested in the summary of the Privacy Rule which defines Protected Health Information (PHI) and Covered Entity and Business Associate

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Apply to the HIPAA-Eligible Skill Program
Application Form: HIPAA-Eligible Skill Program
Technical Documentation: Requirements for Skills that are HIPAA-Eligible
Alexa Skills Business Associate Agreement