Alexa Skills Kit    >    Get Deeper    >    Custom Skills    >    Alexa Healthcare Skills

Voice for Healthcare

Healthcare happens where people are. Healthcare organizations can build Alexa HIPAA-eligible skills that connect to them their customers through immersive voice experiences, using protected health information.

Healthcare Skills for Alexa
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What Are Alexa HIPAA-Eligible Skills?

HIPAA-eligible skills are Alexa skills that Covered Entities and Business Associates subject to HIPAA design, build, and launch through our developer program.

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What Kinds of Skills Can You Make?

Reminders

Refill a Medication

“Alexa, refill my medication”

Reminders

Schedule an Appointment

“Alexa, schedule an appointment”

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Information

Access Information

“Alexa, find a provider near me”

Assessments

Take Assessments

“Alexa, start my daily check in”

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A Trusted Voice Service for Healthcare

Alexa implements specific administrative, technical, and physical safeguards for protected healthcare information processed by a HIPAA-eligible skill. For example, when your customers use your skill the words they say will not appear in their voice history. In addition, your customers will have the same transparency and control over their privacy that they experience with all Alexa skills and Echo devices. 

We have a standard Business Associate Agreement between you and Amazon that you agree to for each HIPAA-eligible skill. 

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Connect With Skill Developers

Our network of skill building agencies provide comprehensive services to help you plan, design, test, and launch your skill.

Hear More About Health & Wellness at Alexa

"Alexa, can you improve healthcare?"

Rachel Jiang Speaks on Raise the Line with Osmosis.org Podcast

Listen to her podcast

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Frequently Asked Questions

What can I build?

You can develop a custom, public Alexa skill that is eligible to handle protected health information (PHI). 

How do I build an Alexa skill? 

You can use our Alexa Skills Kit to learn how to build an Alexa skill on your own. You can also hire an experienced skill building agency

What legal agreements do I make with Amazon to create and publish a HIPAA-eligible skill?

All Alexa skill developers agree to the Amazon Developer Services Agreement. In addition, HIPAA-eligible skill developers agree to the Alexa Skills Business Associate Agreement for each HIPAA-eligible skill.

Are there requirements to develop and distribute a HIPAA-eligible skill?  

In addition to meeting our general Alexa certification requirementspolicies, and security requirements, your skill must meet all requirements for skills that are HIPAA-eligible.

What is a public skill?  

public skill is a skill that is published in the Alexa Skills Store for any customer to find and enable on their Alexa device. 

If I publish a public skill, can I control what customers have access to my skill?  

You can require that customers use account linking to authenticate before they are able to use your skill. You can learn more at Account linking and the user experience in the Alexa app.

I have already developed a skill that I want to be HIPAA-eligible. Can I contact you about that skill?

You can can tell us about that skill on our contact form. You cannot submit a skill that has already been published. Note, if you want a skill that you have already published to be HIPAA-eligible, you must create a new skill but may use the same source code. The proposed skill must still be accepted into the program and the new skill must meet all requirements for skills that are HIPAA-eligible. Once you say that the skill will handle protected health information and agree to the Business Associate Agreement, your skill will be subject to all requirements for skills that are HIPAA-eligible and it cannot be undone. 

I am a skill developer, can I create a skill for a Covered Entity or Business Associate that will publish the skill?  

Skill developers can build skills for Covered Entities and Business Associates. We require that the Amazon developer account is owned by the entity that will publish the skill but do not restrict account administrators from granting additional users, including skill developers, access to assist with development. 

Where can I learn more about HIPAA?  

The U.S. Department of Health and Human Services HIPAA for Professionals website is a good resource to learn more about the U.S. Health Insurance Portability and Accountability Act (HIPAA). In particular, you may be interested in the summary of the Privacy Rule which defines Protected Health Information (PHI) and Covered Entity and Business Associate

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