Ascot Racecourse has deployed Alexa Smart Properties’ hospitality solution to allow guests to buy products, place bets and order food and beverages from the comfort of their suites, using just their voice.
Alexa Smart Properties is a new experience powered by a set of technologies that property owners and managers can use to deploy and manage Alexa-enabled devices at scale.
With custom skills, Alexa simplifies tasks like playing music, controlling in-room temperature or lighting, finding hours of operations or order room service. You can select from thousands of Alexa skills or build your own custom skills and add them to select spaces in a few quick steps.
Deliver voice immersive experiences, so you can delight your customers and improve your teams’ productivity.
You can build customer experiences to reflect brand personality like default music stations, recommended morning work-outs, fun trivia, or inform customers of your hours of operations.
You can provision a fleet of devices quickly, manage them centrally, and gauge aggregate analytics for your property.
Bring voice technology to your customers. Alexa is always getting smarter, both for features, and for natural language, understanding and accuracy. Alexa continually learns and adds more functionality, every hour, every day.
All utterance history, voice activity, and personal data will be secured for the customer. Neither the integrator, property manager, or other third party will have access to any personal data about the customer.
Customise your Hospitality experience so guests can access your services and amenities from the comfort of their room, using just their voice. Use voice immersive experiences to help your property increase revenues, reduce costs, and improve guest satisfaction.
Elevate your residents’ quality of life in their communities by enabling them to be more independent, empowered, and connected while streamlining workflows to help communities save time and money. Use Alexa Smart Properties to deploy and manage devices at scale.
Order room service, find out about pool hours, or enquire about property-specific info.
Get the weather forecast, check on traffic to the airport, find the nearest coffee shop, or listen to the latest news, and much more.
Ask Alexa to call the property manager, maintenance requests, or other property-
related contacts. Control lights, thermostat, lock, blinds, and more.
Listen to a favorite artist or music genre or connect to Bluetooth to stream from a mobile device.
Set an alarm, a timer for how long the kids can watch TV, or a reminder for dinner reservations.
Customers can make their requests the same way they would if speaking to a property staff member.