What is Alexa Smart Properties for Hospitality?


Alexa Smart Properties for Hospitality provides device fleet management to build Alexa capabilities at scale. Alexa simplifies tasks for guests like playing music, checking the weather, calling the front desk, ordering room service, controlling in-room temperature or lighting, and even checking out. Use voice immersive experiences to help your property increase revenues, reduce costs, and improve guest satisfaction.  

Yorkshire Spa Retreat

Why add Alexa to your properties?

Mercure Hyde Park increase room service revenue by 12% with Alexa


Room Service Speed


Guest satisfaction

Mercure Hyde Park London

« We really want to go for the smart room idea and have everything controlled by Alexa, including thermostats, air conditioning, lighting and curtains. We intend to start offering it in our suites then expand. The latest Amazon Echo Show means we can visually present menu items or provide guests with maps to find places in the hotel and local area. Companies like Hotel Cloud and Amazon are evolving rapidly. I’m just holding on for the ride with a smile on my face as it’s a thrilling time in hospitality»

- Edward Wilcock, Director of Revenue


Use your voice to generate increased revenue for your property

With Alexa, you can customise your hospitality experience so guests can access your services and amenities more easily and quickly, using just their voice. Guests can ask things like:

icon of a drink and burger
icon of a drink and burger
icon of a drink and burger

"Alexa, when is happy hour? "

“Alexa, what is today’s room service special?”

"Alexa, what restaurants are on this property?"

Valuable analytics and insights

Property analytics and insights provide aggregated guest engagement to help hospitality providers optimise their guest experience and innovate on their behalf, expand services, and streamline processes.

icon of phone
icon of phone
icon of phone

“Alexa, play music”

“Alexa, turn up the temperature"

“Alexa, reserve a table”

Dynamic Language Switching

Dynamic language switching enables guests, residents and staff to converse with Alexa in English or the local language. Alexa will respond in the language Alexa has heard and users can speak to Alexa in either language without having to change any settings. Solution providers must select dual languages in the settings to enable this feature.

Private and secure

Alexa Smart Properties for Hospitality was built with guest privacy in mind. Guests’ voice recordings are not saved. No personal information needs to be shared with Alexa to use the device.     

We’ve built in multiple layers of privacy protection.

Helping staff members save time

Drive employee productivity by integrating Alexa with property management systems, guest request and engagement platforms, and smart room solutions to route, prioritise, and fulfill requests efficiently. This enables staff to focus on the guest interactions that matter most.

Personalise your guest experience with Alexa

You can enable Alexa as the hub of the room, creating a guest-centric experience through the power of voice. Alexa provides an experience that all guests can enjoy. Guests can say:

icon of phone
icon of phone
icon of phone

“Alexa, contact the front desk”

“Alexa, help me check out"

“Alexa, what are the pool hours?”

Customised Visual Experiences on Echo Show Devices

Echo Show Devices allows Hospitality, Senior Living, and other properties to display information about your property, enable room service ordering using touch-screen and voice, or display events at the property. 

Alexa for Hospitality offers two visual experiences : 

Rotating cards :
are visual content on the screen of an Echo Show device. Today these show content like weather, news, sports highlights, and suggested skills. Rotating cards are great for content, which is not urgent.

Pinned cards : will stay on the screen until dismissed by the user or the expiration time has been reached. You can use the Pinned Card APIs to publish information that is important for the user to see.

Alexa for Hospitality also offers accessibility APIs. With these APIs you can enable accessibility settings on behalf of your guests and residents to improve their experience. These settings include captions, screen magnifier, and color inversion.  

How it works



Alexa for Hospitality allows you to deploy and manage Alexa enabled devices and experiences at scale with Frustration-Free Setup and Alexa APIs. Through Alexa APIs, you can assign devices to properties, enable Alexa skills, create a customised guest experience, and more. 

Alexa for Hospitality works with most hospitality software solutions and provides you the option of managing devices through a centralised console.


Easy to order

Alexa for Hospitality works with Amazon Echo, Echo Plus, Echo Dot and Echo Show.  Echo devices can be ordered in bulk through Amazon Business using the account you use to sign up for Alexa for Hospitality.


Easy to integrate

You can easily create your own console to manage Echo devices and Alexa experiences at scale. You can easily integrate Alexa for Hospitality into your existing on-site tools like Ticketing Management, Property Management, and Customer Management systems to offer end-to-end experiences to guests in properties.


Easy to enable

Alexa has thousands of skills that you can activate for your property, creating a unique guest experience. Simply select the skills that match your brands personality and add them to your guest rooms using APIs or the centralised console.

Customise your property experience

Want more customisation to deliver a unique experience? Building custom skills is easy, and the Alexa Skills Kit provides tools, documentation, and code samples to help you get started. Create a unique experience by building a skill that allows guests to easily access property information, services, and amenities.


Easy to deploy and manage

You can easily provision thousands of Echo devices quickly, and connect them to your account using APIs or the Alexa for Hospitality console. You can specify device settings like language, check if the device is online, and remotely reset devices to prepare for the next guest.

Alternatively, you can manage multiple Echo devices and automatically connect them to your account through a centralised console.

We can connect you with Solution Providers to provide professional support with your implementation.


Get started

Meet our solution providers

Our network of Alexa Solutions Providers work together to provide comprehensive strategy and development support for Alexa devices and skills. You can access a range of services including planning, voice design and creative, pre-tested reference architectures and hardware, software development, testing, and go-to-market support.

Interested in becoming an Alexa Solutions Provider?

Leverage Alexa for Hospitality to build solutions and services for customers. Provide professional support for Alexa device fleet management, skill customisation, and implementation solutions to hospitality properties. Our technology allows you to specify device settings like maximum volume, check device state, and remotely reset devices. Alexa for Hospitality technologies will enable you to build, market, and sell Alexa capabilities at scale to hospitality customers.