Alexa Smart Properties for Hospitality provides device fleet management to build Alexa capabilities at scale. Alexa simplifies tasks for guests like playing music, checking the weather, calling the front desk, ordering room service, controlling in-room temperature or lighting, and even checking out. Use voice immersive experiences to help your property increase revenues, reduce costs, and improve guest satisfaction.
« We really want to go for the smart room idea and have everything controlled by Alexa, including thermostats, air conditioning, lighting and curtains. We intend to start offering it in our suites then expand. The latest Amazon Echo Show means we can visually present menu items or provide guests with maps to find places in the hotel and local area. Companies like Hotel Cloud and Amazon are evolving rapidly. I’m just holding on for the ride with a smile on my face as it’s a thrilling time in hospitality»
- Edward Wilcock, Director of Revenue
With Alexa, you can customise your hospitality experience so guests can access your services and amenities more easily and quickly, using just their voice. Guests can ask things like:
Property analytics and insights provide aggregated guest engagement to help hospitality providers optimise their guest experience and innovate on their behalf, expand services, and streamline processes.
Dynamic language switching enables guests, residents and staff to converse with Alexa in English or the local language. Alexa will respond in the language Alexa has heard and users can speak to Alexa in either language without having to change any settings. Solution providers must select dual languages in the settings to enable this feature.
Alexa Smart Properties for Hospitality was built with guest privacy in mind. Guests’ voice recordings are not saved. No personal information needs to be shared with Alexa to use the device.
We’ve built in multiple layers of privacy protection.
Drive employee productivity by integrating Alexa with property management systems, guest request and engagement platforms, and smart room solutions to route, prioritise, and fulfill requests efficiently. This enables staff to focus on the guest interactions that matter most.
You can enable Alexa as the hub of the room, creating a guest-centric experience through the power of voice. Alexa provides an experience that all guests can enjoy. Guests can say:
Echo Show Devices allows Hospitality, Senior Living, and other properties to display information about your property, enable room service ordering using touch-screen and voice, or display events at the property.
Alexa for Hospitality offers two visual experiences :
Rotating cards : are visual content on the screen of an Echo Show device. Today these show content like weather, news, sports highlights, and suggested skills. Rotating cards are great for content, which is not urgent.
Pinned cards : will stay on the screen until dismissed by the user or the expiration time has been reached. You can use the Pinned Card APIs to publish information that is important for the user to see.
Alexa for Hospitality also offers accessibility APIs. With these APIs you can enable accessibility settings on behalf of your guests and residents to improve their experience. These settings include captions, screen magnifier, and color inversion.
Alexa for Hospitality allows you to deploy and manage Alexa enabled devices and experiences at scale with Frustration-Free Setup and Alexa APIs. Through Alexa APIs, you can assign devices to properties, enable Alexa skills, create a customised guest experience, and more.
Alexa for Hospitality works with most hospitality software solutions and provides you the option of managing devices through a centralised console.
Alexa for Hospitality works with Amazon Echo, Echo Plus, Echo Dot and Echo Show. Echo devices can be ordered in bulk through Amazon Business using the account you use to sign up for Alexa for Hospitality.
You can easily create your own console to manage Echo devices and Alexa experiences at scale. You can easily integrate Alexa for Hospitality into your existing on-site tools like Ticketing Management, Property Management, and Customer Management systems to offer end-to-end experiences to guests in properties.
Alexa has thousands of skills that you can activate for your property, creating a unique guest experience. Simply select the skills that match your brands personality and add them to your guest rooms using APIs or the centralised console.
Want more customisation to deliver a unique experience? Building custom skills is easy, and the Alexa Skills Kit provides tools, documentation, and code samples to help you get started. Create a unique experience by building a skill that allows guests to easily access property information, services, and amenities.
You can easily provision thousands of Echo devices quickly, and connect them to your account using APIs or the Alexa for Hospitality console. You can specify device settings like language, check if the device is online, and remotely reset devices to prepare for the next guest.
Alternatively, you can manage multiple Echo devices and automatically connect them to your account through a centralised console.
We can connect you with Solution Providers to provide professional support with your implementation.
