Manage Testers

Here you can learn how to manage testers. You can manage testers at the account level or at the live app test level. At the account level, you can manage all testers and tester groups that exist in your account. At the test level, you can manage the testers associated within a specific live app test, as well as perform actions for individual testers within that live app test.

• Account level actions
• Test level actions
  • Add testers to the live app test
  • Reset in-app items for all testers in the live app test
  • Manage individual testers
  • Tester invitation status
• Create a tester account without recurring OTP prompts
  • Prerequisites
  • Send Amazon Business invitations to your testers
  • For testers: Create an Amazon Business account
• Related topics

Account level actions

To view all tester groups on your account, select Apps & Services > Tester Management from the Developer Console menu. On this screen, you can manage your tester groups at the account level. To view all testers in your account, select View all testers. Actions you can take at the account level include:

• Add testers
• Add groups
• Edit groups (add testers, delete testers, rename group)
• Delete groups (removes the group from it's associated live app tests and deletes testers who are not associated with any other group)
• Delete testers from group (if the tester is not associated with any other group, this will delete them from your account)
• Delete testers (when performed from the All testers screen, this will remove them from your account; they will no longer appear in any groups or live app tests)

You can add up to a maximum of 300 tester groups and up to 1500 total testers.

Test level actions

When you create a live app test, you can manage the testers for that specific test. To manage testers at the test level, go to your app's Live App Testing dashboard. Actions you can take at the test level include:

• Add testers
• Delete testers (removes tester from specific live app test only, they remain in your account)
• Reset in-app items for all testers in the live app test
• Reset in-app items only for specific testers
• Resend invitation to specific testers

Add testers to the live app test

1. From the Live App Testing dashboard, select Manage testers under the active test. You can also directly select Manage Testers in the sidebar.
2. Select Add new testers and complete the workflow. For detailed instructions, see Add testers to a live app test

Reset in-app items for all testers in the live app test

1. Go to the Live App Testing dashboard for your app to access the active test.
2. Select Reset in-app items, then select which type of in-app item you would like to reset (entitlements or subscriptions).

This action resets in-app items for all testers in the live app test. To reset in-app items for individual testers, see Manage individual testers.

Manage individual testers

You can perform an action for an individual or specific group of testers. Actions include resending the invite, resetting in-app items, or removing the tester from the live app test.

1. Select Manage Testers from your app's sidebar or the Live App Testing dashboard.
2. Select the checkboxes next to the testers you want to manage.

3. Select Choose an action and choose the action you want to perform for the selected testers, as seen in the following image.

   

   Resend invitation – If a tester misplaced or deleted their invite email, you can resend the invitation to them with the Resend Invite option. If you want to resend an invitation to testers that have opted out of Live App Testing emails, they first need to opt back in. Send them the opt-in link found on the Tester Management screen. For details, see Opt in a tester for LAT emails.

   Reset in-app items – The ability to reset in-app purchases can be useful when starting a new test cycle. If you want to reset in-app purchases for only certain testers, select Reset Tester Entitlements or Reset Tester Subscriptions based on the type of item you want to reset for those testers.

   Delete – To remove a specific tester from the live app test, choose Delete. The tester is removed from the tester group only for the live app tests associated with this app. The tester will still be associated with the group in Tester Management.

Tester invitation status

Tester invitation status is displayed on the manage testers screen, as shown in the following image.

The current status of a tester's Live App Testing (LAT) invitation is indicated by one of the following:

• Delivered - the LAT invitation has been successfully delivered to the tester.
• Failed - the LAT invitation failed to be delivered to the tester.
• Pending - the LAT invitation has not yet been delivered to the tester.
• Expired - the LAT invitation has expired.

Create a tester account without recurring OTP prompts

For security, when you access a retail Amazon account, Amazon requires that you enter a one-time password (OTP) sent to a mobile number to complete two-step verification. If your testers want to be able to access their test account without requiring an OTP, they can create tester accounts through Amazon Business. After testers create their Amazon Business accounts and you send LAT invitations to those testers, your testers can sign in on a device and start testing your LAT app.

Prerequisites

Before you start, make sure to do the following:

• Set up a base business account where you can complete all authentication steps, including OTP verification through a mobile phone. You will use this base account to invite testers to create their accounts. The linked tester accounts don't require recurring OTP verification.
• When creating the business account, avoid using the term "test" in any field.

Send Amazon Business invitations to your testers

Before your testers can create a business account for testing, you must invite them to join the base Amazon Business account that you created.

To invite testers to Amazon Business

1. Sign in to Amazon.com or any Amazon marketplace using the base business account that you set up in the prerequisites.
2. From the navigation bar, hover over Account for account name and under Quick Actions, select Add Users.

   

3. In the Add users window, make sure the Invite with email tab is selected.

   

4. Complete the fields:
   • In the Email address field, enter the email addresses of your testers.
   • In the Role field, choose the role based on your needs. Click the field to display the available roles and their descriptions.
   • In the Add to group field, enter the group name that you want to add these users to.
5. To send invitations to your testers, click Send invitation.

For testers: Create an Amazon Business account

For testers, after you receive your invitation, you can join your company's existing Amazon Business account by accepting the invitation and creating a business account.

To create an Amazon Business account

1. Sign in to the email account that the invitation was sent to. In the invitation email, click the invitation link.
2. On the Amazon website, click Accept Invitation. From here, you are taken directly to the Amazon Business account creation page where your email is automatically entered in the Email field.

   

3. Complete the remaining fields and then click Create your Business account.
4. Verify your email address by entering the OTP sent to your email. Then click Create your Amazon account.

Now you can start using your account.

Related topics

• Prepare App Testers
• Manage Your Test
• Get Started with Live App Testing

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Last updated: Dec 12, 2025