We are happy to announce that lock control and query capabilities are now also available to developers building skills for the UK.[Read More]
Today, we are excited to announce that developers in the UK and Germany can now use speechcons to build more creative voice experiences with UK English and German words and phrases.[Read More]
With the Flash Briefing Skill API, you no longer need to build a voice interaction model to handle customer requests for the news. When you configure your compatible RSS feed and build skills that connect directly to Flash Briefing, customers will be able to easily access your content via the Alexa Flash Briefing, which delivers pre-recorded audio clips and text-to-speech (TTS) updates.
The availability of Flash Briefing skills in local languages means that you can now deliver truly localized content to customers via voice. Here are a few ideas to get started with Flash Briefing skills:
EDF Energy is one of the UK’s largest energy companies and its largest producer of low-carbon electricity. It produces around one-fifth of the nation's electricity from its nuclear power stations, wind farms, coal and gas power stations.
Bhavesh Limani is a project manager at Blue Lab, EDF Energy’s innovation accelerator near Brighton in the UK. Launched in 2015, Blue Lab monitors emerging technologies that help shape EDF Energy’s customer experience. One of its primary focus areas is the connected home, including how customers can manage their energy accounts and energy consumption.
When Amazon Echo launched in the United States, it grabbed Blue Lab’s attention. In collaboration with EDF Energy’s R&D UK Centre, the Blue Lab team obtained two Echo units in late 2015. It then began to explore linking voice technology to energy account functionality. Blue Lab wanted to be ready whenever Amazon released Echo and Alexa in the UK.
When Amazon started shipping Echo to UK customers on 28th September, EDF Energy was one of the first UK-specific skills made available to UK customers.
Over the last few years, EDF Energy has worked to give customers more direct access and control of their energy accounts. They first created an online sales and service portal, followed by smartphone apps for iOS and Android users.
“Our customers expect digital solutions now,” says Stuart Roberts, Head of Digital Operations at EDF Energy. “We used Alexa as an opportunity to develop a voice channel to extend the online account management experience to voice.”
As the EDF Energy project team refined their proof of concept, they identified four use cases to meet core customer needs and provide a stand-out experience:
The EDF Energy team established an initial voice user interface (VUI) framework and collaborated with Amazon to refine the VUI. Investing time up front was key to minimizing changes and risks later in development.
“I would say most of our voice interface was well-developed from our first cycle,” says Bhavesh. “The Amazon team was absolutely brilliant in helping us to evaluate the various options.”[Read More]