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Showing posts by Jeff Blankenburg

August 24, 2018

Jeff Blankenburg

As with any form of technology, you can never have too much testing. Even just one week of beta testing with a few dozen customers will go a long way in giving you the feedback you need to add the polish that your skill deserves.

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August 17, 2018

Jeff Blankenburg

When you create an in-skill product, you generate a JSON file that represents your product. Here we unpack each of the fields in that file to help you make full use of your ISPs.

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August 13, 2018

Jeff Blankenburg

Help is often overlooked in a skill. But when done well, it is an invaluable part of the customer experience. Learn why it's important for every skill to include contextual help to guide customers throughout the voice experience.

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August 01, 2018

Jeff Blankenburg

I often discover new tools and technologies that are available to developers to help them build skills more efficiently. Here’s a roundup of the tools that I’ve discovered and use on a regular basis to enhance my skill-building process.

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July 27, 2018

Jeff Blankenburg

With every request a customer makes of your skill, you have an opportunity to make your skill even better. The key to all of this is to manage and keep track of those requests, and then use that data to make improvements to your skill.

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July 17, 2018

Jeff Blankenburg

Learn how to handle unexpected requests from customers, or instances when a customer says something that doesn’t map to any intents in your skill.

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July 16, 2018

Jeff Blankenburg

I recently concluded a Twitch series called the Joy of Voice, during which I built a Star Wars database Alexa skill from start to finish. Here is a quick recap of each episode and what viewers learned.

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July 06, 2018

Jeff Blankenburg

It’s easy to add variety to your responses. It keeps the conversation going between Alexa and your users, and it adds the attention-grabbing variety that every conversation needs to thrive.

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July 03, 2018

Jeff Blankenburg

Learn about the possible pathways a customer can take to make (or decline) a purchase in an Alexa skill and some best practices to create a seamless in-skill purchasing experience.

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June 18, 2018

Jeff Blankenburg

Learn why it's a good best practice for all of your skill responses to be crisp and how you can ensure your skill passes the “one breath test.”

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June 04, 2018

Jeff Blankenburg

Sometimes an Alexa skill needs to present the customer with choices. When you’re building this response into your skill, it’s important to think about what you are asking your customer for, and how they might respond.

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May 21, 2018

Jeff Blankenburg

When we build our intents and sample utterances, we often think about the ways that someone would ask for those intents. Follow these tips to ensure Alexa can respond to the many ways a customer might interact with your skill.

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May 15, 2018

Jeff Blankenburg

To help you get started as you design your in-skill purchasing experience, we’ve created a new sample skill that includes in-skill products. The sample demonstrates how to use the new in-skill purchasing features by offering different both one-time purchases and subscriptions.

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May 03, 2018

Jeff Blankenburg

Today we’re excited to announce general availability of in-skill purchasing for Alexa skills in the US. Now, you can make money by selling premium digital content to enrich your Alexa skill experience.

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May 03, 2018

Jeff Blankenburg

Now with the availability of in-skill purchasing, we’re excited to see what kinds of premium experiences you will offer customers. Here we’ll walk you through how to use the Alexa Skills Kit Command-Line Interface to start building skills that include one-time purchases and subscriptions.

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