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Showing posts by Jeff Blankenburg

October 18, 2018

Jeff Blankenburg

With a variety of in-skill products to offer, it’s important to think about which one can help you best enhance your skill through premium content.

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October 05, 2018

Jeff Blankenburg

Discover three ways you can add in-skill purchasing to your Alexa skills using the Alexa Skills Kit Command-Line Interface, and two great skill-building tools from Storyline and Voice Apps.

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September 28, 2018

Jeff Blankenburg

When adding consumables to my Alexa skill, I learned a few lessons about persistence, user experience, and certification that could be useful to any skill builder looking to do the same. These learnings should definitely save you some time when you build your first skill with consumables.

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August 24, 2018

Jeff Blankenburg

As with any form of technology, you can never have too much testing. Even just one week of beta testing with a few dozen customers will go a long way in giving you the feedback you need to add the polish that your skill deserves.

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August 17, 2018

Jeff Blankenburg

When you create an in-skill product, you generate a JSON file that represents your product. Here we unpack each of the fields in that file to help you make full use of your ISPs.

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August 13, 2018

Jeff Blankenburg

Help is often overlooked in a skill. But when done well, it is an invaluable part of the customer experience. Learn why it's important for every skill to include contextual help to guide customers throughout the voice experience.

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August 01, 2018

Jeff Blankenburg

I often discover new tools and technologies that are available to developers to help them build skills more efficiently. Here’s a roundup of the tools that I’ve discovered and use on a regular basis to enhance my skill-building process.

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July 27, 2018

Jeff Blankenburg

With every request a customer makes of your skill, you have an opportunity to make your skill even better. The key to all of this is to manage and keep track of those requests, and then use that data to make improvements to your skill.

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July 17, 2018

Jeff Blankenburg

Learn how to handle unexpected requests from customers, or instances when a customer says something that doesn’t map to any intents in your skill.

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July 16, 2018

Jeff Blankenburg

I recently concluded a Twitch series called the Joy of Voice, during which I built a Star Wars database Alexa skill from start to finish. Here is a quick recap of each episode and what viewers learned.

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July 06, 2018

Jeff Blankenburg

It’s easy to add variety to your responses. It keeps the conversation going between Alexa and your users, and it adds the attention-grabbing variety that every conversation needs to thrive.

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July 03, 2018

Jeff Blankenburg

Learn about the possible pathways a customer can take to make (or decline) a purchase in an Alexa skill and some best practices to create a seamless in-skill purchasing experience.

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June 18, 2018

Jeff Blankenburg

Learn why it's a good best practice for all of your skill responses to be crisp and how you can ensure your skill passes the “one breath test.”

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June 04, 2018

Jeff Blankenburg

Sometimes an Alexa skill needs to present the customer with choices. When you’re building this response into your skill, it’s important to think about what you are asking your customer for, and how they might respond.

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May 21, 2018

Jeff Blankenburg

When we build our intents and sample utterances, we often think about the ways that someone would ask for those intents. Follow these tips to ensure Alexa can respond to the many ways a customer might interact with your skill.

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