Alexa for Hospitality allows you to utilize Alexa on your property, making it easy to manage multiple devices, configure settings, enable skills and assign property contacts at scale. Alexa for Hospitality is accessed through the Alexa for Hospitality console using an Amazon Business account.
Your Amazon Business account credentials will be used to access the Alexa for Hospitality console.
NOTE: It takes 1-2 days to set up a new Amazon Business accounts.
Alexa for Hospitality works with Amazon Echo, Echo Plus, Echo Dot, and coming soon, Echo Show. Echo devices can be ordered in bulk through Amazon Business using the account you use to sign up for Alexa for Hospitality.
You will be able to import multiple devices to properties through Alexa for Hospitality.
Alexa for Hospitality is a monthly subscription service. You will be billed at your negotiated price per device or per room in your Alexa for Hospitality account.
You may enjoy a free trial of Alexa for Hospitality for a single property with one device/room. To add additional devices, you will need to sign up for a subscription by clicking “Request Full Access” from the console. Ensure you have your billing details entered in the console before requesting full access.
You’ll be contacted by a member of our Business Development team to finalize pricing and finish setting up your subscription.
You can easily provision thousands of Echo devices quickly, and connect them to your account using APIs. Read more on APIs.
Alternatively, you can manage multiple Echo devices and automatically connect them to your account through a centralized console. Navigate to the property in the Alexa for Hospitality console that you wish to add the device to and follow steps in the Administration Guide.
After all of your Alexa devices have been set up, they are listed on the Alexa Devices page of the Alexa for Hospitality console. Only your first device will show up in the free tier. To see all devices, ensure you have an active subscription as detailed above.
Device Setup currently requires a CHROME or FIREFOX browser to complete and a Windows computer enabled with Wi-Fi. (you cannot be connected to a VPN).
An Alexa skill has both an interaction model—or voice user interface—and application logic. When a customer speaks, Alexa processes the speech in the context of your interaction model to determine the customer request. Alexa then sends the request to your skill application logic, which acts on it. You provide your application logic as a back-end cloud service hosted by Alexa, AWS, or another server.
Multiple skill types
Choose your skill type based on what your skill will do. You can use purpose-built APIs and interaction models for common use cases like smart home, or use the custom skill type to build any experience you can imagine. With a custom skill, you define the interaction model.
Application APIs
Use our application APIs in your back-end service to receive customer requests from Alexa, and to tell Alexa how to respond. You can also use the APIs to personalize your experience, link customer accounts, sell goods and services, and take advantage of other Alexa functions.
Software development kits
Take advantage of ASK SDKs to reduce the complexity of your code. SDKs for Java, Node.js, and Python provide language-specific functions for common tasks, enabling you to focus on your skill logic, not boilerplate code.
Development tools
You can use the ASK developer console or the ASK command line interface (CLI) to create, manage, test, and publish your skills. You can also integrate these functions in your systems with the skill management API (SMAPI).
Analytics
You can take advantage of ASK analytics to understand what's working well and opportunities for improvement. ASK provides a wide range of metrics, including customers, intents, sessions, utterances, and latency.
