Immersive Voice Experiences

Delight your guests and improve your property’s productivity. Alexa for Hospitality simplifies deploying and managing Alexa devices at scale. 

Alexa Smart Properties for Hospitality launches in the UK 

What is Alexa Smart Properties for Hospitality?

Alexa Smart Properties for Hospitality provides device fleet management to build Alexa capabilities at scale. Alexa simplifies tasks for guests like playing music, checking the weather, calling the front desk, ordering room service, controlling in-room temperature or lighting, and even checking out. Use voice immersive experiences to help your property increase revenues, reduce costs, and improve guest satisfaction.  

Why add Alexa to your properties?

“Alexa is powerful because it provides natural voice experiences that offers guests an intuitive way to interact. It’s helpful, it’s personal, and it’s smart" - COO, Wynn Las Vegas

85.6%

Wynn guests found the system easy or very easy to use

83.7%

Wynn guests were happy or very happy with the service

Sources: Alexa and Wynn analysis, February 2020; The Verge, January 2019

Features

Use voice to generate increased revenue for your property

With Alexa, you can customize your hospitality experience so guests can access your services and amenities more easily and quickly, using just their voice. Guests can ask things like:

icon of a drink and burger

“Alexa, when is happy hour”

icon of a drink and burger

“Alexa, what is today’s room service special”

icon of a drink and burger

"Alexa, what restaurants are on this property"

Valuable analytics and insights

Property analytics and insights provide aggregated guest engagement to help hospitality providers optimize their guest experience and innovate on their behalf, expand services, and streamline processes.

Guest lounging on the hotel bed eating breakfast in bed.

Dynamic Language Switching

Dynamic language switching enables guests and staff to converse with Alexa in English and another language and Alexa will respond in the language Alexa heard. Users can talk to Alexa in either language without having to change any settings. Solution Providers need to select dual languages at setup to enable this feature.

Private and secure

Alexa Smart Properties was built with guest privacy in mind. Guests’ voice recordings are not saved. No personal information needs to be shared with Alexa to use the device.     

We’ve built in multiple layers of privacy protections.

Rotating cards on echo devices
Bartenders at teh hotel bar preparing happy hour drinks.

Help staff members save time

Drive employee productivity by integrating Alexa with property management systems, guest request and engagement platforms, and smart room solutions to route, prioritize, and fulfill requests efficiently. This enables staff to focus on the guest interactions that matter most.

icon of phone

“Alexa, contact the front desk”

exit icon

“Alexa, help me check out"

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“Alexa, what are the pool hours”

Personalize your guest experience with Alexa

You can enable Alexa as the hub of the room, creating a guest-centric experience through the power of voice. Alexa provides an experience that all guests can enjoy. Guests can say:

icon of phone

“Alexa, play music”

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“Alexa, turn up the temperature"

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“Alexa, reserve a table”

Customize Visual Experiences on Devices with Screens

Echo Devices with Screens allows hospitality, senior living, and other properties to display information about your property, enable room service ordering using touch-screen and voice, or display events at the property.

Alexa Smart Properties for Hospitality offers two visual experiences:   

Rotating cards: are visual content on the screen of an Echo Show device. Today these show content like weather, news, sports highlights, and suggested skills. Rotating cards are great for content, which is not urgent.

Pinned cards: will stay on the screen until dismissed by the user or the expiration time has been reached. You can use the Pinned Card APIs to publish information that is important for the user to see.

New accessibility API

Alexa Smart Properties also offers new accessibility APIs. With these APIs you can enable accessibility settings on behalf of your guests and residents to improve their experience. These settings include captions, screen magnifier, and color inversion.  

How it works

Alexa Smart Properties for Hospitality allows you to deploy and manage Alexa enabled devices and experiences at scale with Frustration-Free Setup and Alexa APIs. Through Alexa APIs, you can assign devices to properties, enable Alexa skills, create a customized guest experience, and more. 

Alexa Smart Properties for Hospitality works with most hospitality software solutions and provides you the option of managing devices through a centralized console.

Close up of coffee, omlet, fruit, pastries and cereal on the hotel bed.

Easy to deploy and manage

You can easily provision thousands of Echo devices quickly, and connect them to your account using APIs or the Alexa for Hospitality console. You can specify device settings like language, check if the device is online, and remotely reset devices to prepare for the next guest.

Alternatively, you can manage multiple Echo devices and automatically connect them to your account through a centralized console.

We can connect you with Solution Providers to provide professional support with your implementation.

Dark grey third generation echo resting on the nightstand with a vintage alarm clock and succulent plant.

Easy to order

Alexa Smart Properties for Hospitality works with Amazon Echo, Echo Plus, Echo Dot, and coming soon, Echo Show.  Echo devices can be ordered in bulk through Amazon Business using the account you use to sign up for Alexa Smart Properties.

 

Business man packing up his laptop bag and checking out on the hotel rooms Alexa echo device.

Easy to integrate

You can easily create your own console to manage Echo devices and Alexa experiences at scale. You can easily integrate Alexa Smart Properties into your existing on-site tools like Ticketing Management, Property Management, and Customer Management systems to offer end-to-end experiences to guests in properties.

 

Easy to enable

Alexa has thousands of skills that you can activate for your property, creating a unique guest experience. Simply select the skills that match your brands personality and add them to your guest rooms using APIs or the centralized console.

Customize your property experience

Want more customization to deliver a unique experience? Building custom skills is easy, and the Alexa Skills Kit provides tools, documentation, and code samples to help you get started. Create a unique experience by building a skill that allows guests to easily access property information, services, and amenities.

Get started

Connect with solutions providers

Our network of Alexa Solution Providers work together to provide comprehensive strategy and development support for Alexa devices and skills. You can access a range of services including planning, voice design and creative, pre-tested reference architectures and hardware, software development, testing, and go-to-market support.

Interested in becoming an Alexa Smart Properties solution provider?

Leverage Alexa Smart Properties to build solutions and services for hospitality customers. Provide professional support for Alexa device fleet management, skill customization, and implementation solutions to hospitality properties. Our technology allows you to specify device settings like maximum volume, check device state, and remotely reset devices. Alexa Smart Properties technologies will enable you to build, market, and sell Alexa capabilities at scale to hospitality customers.   

Resources

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Alexa Privacy

Alexa Smart Properties for Hospitality is currently available in the United States, United Kingdom, and is coming soon in France.