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ASK Analytics

Explore ways you can use the Alexa Skills Kit (ASK) to understand how customers are using your skills.

ASK Analytics
On this page:

Analytics Dashboard

See usage metrics for Alexa skills, including information about your customers and their interaction with your skills. Multiple metric types are available in the analytics dashboard.

Usage

View and drill into usage metrics like unique customers, total session, utterances, and retention.

Account Linking

See account linking metrics such as account linking events, completion rate, and initiations.

Performance

Use skill performance metrics to understand how well your skill is functioning.

Customer Behavior Analytics (beta)

Understand how customers behave in your skill with metrics including barge-ins, terminations, and unhandled requests. 

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Other Analytics Features

Interaction Path Analysis

Use interaction path analysis to identify interactions where customers commonly become blocked or exit your custom skill.

Intent History

Intent history provides you with the aggregated and anonymized transcriptions of user speech data and intent request details for custom skills. This is especially useful for improving skill accuracy.

Get Metrics API (Beta)

Access relevant data about your skills without logging into the developer console. You can save time and automate visibility into the key insights that help you optimize skill engagement.

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Latest Feature Updates for ASK Analytics

 

Date Name Summary Locale Availability Links Release Type

7/22/2020

Customer Behavior Analytics

You can now understand how customers behave in your skill with Customer Behavior analytics

US

Alexa Blog

Documentation

Beta

5/27/2020

New Account Activation Metrics

New Skill Activation Metrics: Gain insights into your skill’s OAuth metrics

All

Documentaiton

GA

3/24/2020

 

Intent Confidence

Measure your skill's intent confidence in the Analytics tab of the Developer Console to improve your interaction model.

All

Alexa Blog

Documentation

Generally Available

2/3/2020

ChangeReport Accuracy Rate

New Smart Home Analytic Metric: ChangeReport Accuracy Rate

All

Documentation

Generally Available

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