About Alexa for Hospitality

Alexa for Hospitality provides technologies that smart property solution integrators can use to deploy and manage Alexa devices in properties such as hotels, resorts, vacation rental communities, hospitals, and senior living communities. It provides Alexa APIs for device fleet management for properties. You can use these APIs to build Alexa capabilities into management applications. These solutions enable property owners and managers to administer Alexa devices on their properties with ease.

For an overview of features and benefits, as well as how to sign up for the Alexa for Hospitality program, see Alexa for Hospitality.

Alexa for Hospitality defines the following key concepts and terms:


An endpoint represents an Alexa-connected device (like an Echo device) with which an Alexa customer can interact. In Alexa for Hospitality, you manage Alexa Echo devices as endpoints by using the Endpoint API. With this API, you can enumerate the endpoints owned by an Amazon Business account, view and change endpoint settings, associate endpoints with specific rooms, and query connectivity status of endpoints.


A unit represents a node in a hierarchy. A unit can be an organization, a property, a room type, or a room. In Alexa for Hospitality, you create a hierarchy of units to model properties, room types, and individual rooms by using the Property, Room Type, and Room API.


A room represents a physical room in a property. Alexa devices and smart home appliances are installed in a room. Alexa endpoints (devices) and skills are associated with individual rooms.

Room type

A room type is a collection of similar rooms in a property. For example, room types in a hotel might include VIP rooms, ocean-facing rooms, and king suites. This model allows Alexa for Hospitality to be extensible and accommodate different types of rooms.


A property represents a physical property, such as a hotel, vacation rental, or senior living community. A property is typically a collection of room types, which in turn are collections of rooms.


An organization represents a business entity under the Alexa Business account that's registered with Alexa for Hospitality.

Alexa for Hospitality REST APIs

Alexa for Hospitality provides the following APIs to manage the hierarchy of units (properties, room types, and rooms), manage endpoints, and manage experiences on those endpoints within your organization.

REST API Description

Property, Room Type, and Room API

Manages properties, room types, and rooms.

Role API

Manages user permissions via roles.

Unit Settings API

Manages settings for units.

Endpoint API

Manages endpoints registered to your Alexa Business account.

Device Group Management API

Manages groups of devices that are associated with a unit.

Discovery Session API

Finds the endpoints associated with a unit.

Skill Management API

Manages skills.

Communications API

Manages the enterprise communication experience.

Notifications API

Manages the enterprise notification experience.

Proactive Suggestion API

Displays suggestions on the home screen.

To get started with Alexa for Hospitality APIs, see Get Started with Alexa for Hospitality APIs.