Customers can enable a sequence of actions based on a trigger event, thus automating repetitive tasks (e.g. turn-off patio light at sunset) or tasks that can be forgotten (e.g. locking doors at night).
Routines can be configured to trigger on ‘ambient events’ such as when a customer arrives home, when motion is detected near the front door, and more.
Automating repetitive tasks enables customers to spend time and effort on tasks that require greater cognition.
Routines generate habit-forming behavior in customers.
Routines users have four times the engagement compared to non-Routine users.
Routine users’ retention rate is 40% higher compared to non-Routine users.
Customers can discover inspiring and useful Routine ideas through pre-built Routines, thus simplifying their lives in ways they might not have envisioned.
Customers can discover pre-built Routines as part of their skill experience and enable them with a simple ‘Yes’.
Customers can enable actions within skills to be part of their Routines, e.g. a specific podcast within a podcast skill.
By surfacing useful pre-built Routines, skill builders can easily make their skills, or actions within their skills (using Custom Tasks in Routines), part of customers’ daily habits, thus enabling a long-term relationship.
Ambient Routine triggers such as ‘Time’ enable customers to experience skills without having to invoke them.
Monthly engagement of customers using a skill in a Routine is seven times higher compared to customers who don’t use that skill in a routine. The six-month retention of customers using a skill in a routine is eight times higher when compared to customers who don’t use that skill in a routine.