With natural language understanding (NLU), computers can deduce what a speaker actually means, and not just the words they say. In short, it is what enables voice technology like Alexa to infer that you’re probably asking for a local weather forecast when you ask, “Alexa, what’s it like outside?”
Today’s voice-first technologies are built with NLU, which is artificial intelligence centered on recognizing patterns and meaning within human language. When a computer understands what you mean to say without you having to ask it in one specific way, using your voice starts to feel like having an actual conversation.
Communication is a constant exercise in deciphering meaning; sometimes we use the wrong words, and often the words we say are not actually the words we mean. NLU is all about providing computers with the necessary context behind what we say, and the flexibility to understand the many variations in how we might say identical things.
Before NLU, designing a weather app with voice as an input would require a list of a thousand ways we could ask “is it raining.” With NLU, Alexa-enabled devices like Amazon Echo can apply learnings from historical interactions, across thousands of diverse applications, to understand that “is it raining outside” and “is it going to rain” are essentially the same question. This flexibility allows voice experiences to offer a faster, easier, and more delightful way of interacting/engaging with technology.
Voice technologies that incorporate NLU allow developers to focus more on designing useful voice experiences, and less on trying to infer what a user is trying to say. Here are four tips to designing natural voice-first experiences:
What are the different goals someone wants to accomplish? Be specific.
What are the different words or phrases people might say to signal their goal and intent? The more examples, the better.
Natural conversation isn’t perfect. Give users the opportunity to correct errors or change their answers.
It’s always better to say “I don’t know the answer to that,” than to pretend and give a wrong answer.
There are many other layers to voice design. For example, the voice user interface should be concise and present only as much information as needed. Like a natural conversation, progressively build on a user’s response with additional information to move the user towards their goal.
Learn more in the Alexa Design Guide.
How can you start taking advantage of NLU to build for voice? You can start creating innovative voice experiences today with the Alexa Skills Kit (ASK), which leverages Amazon’s knowledge and pioneering work in the field of voice design. ASK is a collection of self-service APIs, tools, documentations, and code samples that makes it fast and easy to build for Alexa–the cloud-based voice service available on tens of millions of devices.
Design for voice today and shape the technology of the future.