Frequently Asked Questions

Amazon Appstore has discontinued the Creator Service and the web-based app submission process. If you used both services to create apps for Fire TV and tablets, you can update your apps to a new version in Amazon Developer Console. For details, see Update Your Web-Based Apps in Amazon Developer Console, or refer to the following frequently asked questions.

Q: Does Amazon offer an alternative tool for no-code app creation?

Currently, Amazon doesn't offer another tool for no-code app creation. If you want to build Fire OS Android apps, see Build Web-Based Apps for Amazon Fire OS.

Q: How do I access my Creator apps?*

The Creator Service ended, but you can access your live apps through Amazon Developer Console. Sign in to Amazon Developer Console using your developer credentials. In the console, go to My Apps.

Q: What happens to my "live" apps after the discontinuation of Creator Service?

Your "live" apps continue to work on all supported devices. Your existing customers maintain access to your "live" apps. Access your "live" apps through Amazon Developer Console. In the console, go to My Apps.

Q: What happens to my apps in "Not Submitted" status?

Apps in "Not Submitted" status before the discontinuation of Creator Service remain unavailable in Amazon Developer Console. You must create and submit a new Android app to Amazon Appstore. For details, see Submit Your App to the Amazon Appstore.

Q: How do I update my "live" apps?

Follow the guidance in Update Your Web-Based Apps in Amazon Developer Console.

Q: Did anything change in my Creator Developer Portal account?

No, your account details remain the same. Access your apps in Amazon Developer Console with your current credentials.

Q: What do I do if my "live" apps stop working or show errors?

Each app contains an Android Package Kit (APK) file with unique potential issues. To identify problems, consider using the following testing services: Live App Testing and App Tester.

Q: How do I remove my "live" app from Amazon Appstore?

To remove your app from Amazon Appstore, follow these steps.

Sign in to the Amazon Developer Console.
From the navigation bar, choose My Apps.
Find your app, expand the row, and then select View to open the app listing.
On the App status screen, select Remove from Appstore or delete your app. If you don't see the Remove from Appstore option, please contact us.

Q: How do I update live metadata after Amazon updates my live app?

To update your live metadata after Amazon updates your live app:

Create a new upcoming version of the app
Update the metadata
Submit the app

Q: If the base or upcoming version of my app was in "Incomplete" state before Appstore updated a new version of my app, how can I make changes to this app later?

If your upcoming version was in "Incomplete" state, delete that upcoming version and submit a new version of the app.

If your base version was in "Incomplete" state, create a new app with new APK file.

Last updated: Feb 17, 2026

Frequently Asked Questions

Related topics