Amazon Cloud App Streaming Frequently Asked Questions

Important: At this time, Amazon cloud app streaming is available for select apps only.

How do I get my app enrolled in the Cloud App Program?

Amazon cloud app streaming doesn't have open enrollment. If you would like to indicate interest, reach out to Developer Support with the Cloud App Program category and General Inquiries subject.

How do I know if my app is enrolled in the Cloud App Program?

If you don't already have your own Vega OS version for your app, look at the device support for your app in the Amazon developer portal. If your app shows support for a Vega OS Fire TV device, Amazon cloud app streaming delivers it. You can also tell by looking for your app in the Amazon Appstore on your Vega OS Fire TV device. If your app is there and says "Amazon cloud-hosted app" on the details page, Amazon cloud app streaming delivers it.

I am enrolled in the Cloud App Program. Do I have to do any additional steps to distribute my app to Vega OS Fire TV devices?

No, as a participant in the Cloud App Program, Amazon automatically hosts your app in cloud app streaming and makes it available to Vega OS Fire TV devices. Amazon generates a mini app to enable Vega OS Fire TV device customers to find and install your app from the Appstore. No additional work is required from the developer. See the Update a Published App for details about updating your app in Amazon cloud app streaming.

I already have apps available through cloud app streaming, how do I add a new app?

There's no guarantee that Amazon will add your new app, but Amazon would like to hear from you. Reach out to Developer Support with the Cloud App Program category, and the General Inquiries subject. Include your ASINs already being streamed along with the ASINs you would like to have added.

Is there a fee to be in the Cloud App Program?

Amazon cloud app streaming is free of charge for at least the first nine months of operation, giving you ample time to deploy a Vega OS version of your app. Beyond that period, we anticipate charging a fee based on the number of monthly active users. Exact pricing is available at least six months before billing starts.

Does Amazon In-App Purchasing work in cloud streamed apps?

Yes, cloud streamed apps support Amazon In-App Purchasing.

Does Amazon cloud app streaming support in-app ad SDKs?

If your in-app ad SDK runs on Fire OS 7, it should function in cloud app streaming as it does on a Fire TV Stick 4K Max. The only difference is that apps requiring local targeting based on IP address should reach out to Developer Support with the Cloud App Program category and Functional Issues subject to request IP tunneling for their app. IP tunneling ensures that the ad network sees the IP address of the device gateway instead of the AWS cloud gateway.

What Fire OS features don't work when Amazon cloud app streaming delivers my app?

As of October 2025, the following features aren't supported for apps running in Amazon cloud app streaming:

Local network and local device access (for example, DLNA, playing content from USB).
Picture in Picture.
Fire OS Discover and Launch.
Vega OS home screen live TV EPG integration.
Continued watching row references.

How do I troubleshoot/fix any functional issues specific to my app running on cloud app streaming?

Your Fire OS APK deployed in Amazon cloud app streaming should function as it does on a Fire TV Stick running Fire OS 7. If your app works correctly on a Fire OS device and you notice any issues specific to cloud app streaming, Amazon almost always must address these issues. You typically can't address them with fixes to the Fire OS APK. Reach out to Developer Support with the Cloud App Program category and Functional Issues subject to report the issue. Be sure to include the full set of information requested in the template.

How does Internet speed impact the cloud app streaming customer experience?

A fast, low-latency Internet connection maximizes how fluid the app feels to your customers. Cloud app streaming requires a minimal amount of additional bandwidth on top of the bandwidth the device uses for content delivery.

What information do I need before I file a "Contact Us" case for help?

Be sure to supply the following information so we can act on your request:

App Name.
ASIN + Version.
Device Serial Number and OS version. On your device, go to My Fire TV > About.
Amazon Account Customer ID used during testing.
Device Locale (for example, US, JP, DE).
Reproducibility: Consistent / Intermittent / Rare.
Regression: Y/N.
Live App Test result or end customer usage result.
Screenshot or video of the error.
Time of error, including timezone.

How do I migrate my ASIN from the Amazon cloud app streaming to a Vega OS version?

Refer to the Migrating your app to Vega OS section of the Cloud App Program app update page.

Last updated: Apr 02, 2026