Troubleshoot Charles Proxy Issues
Open Beta Documentation Amazon offers this technical
documentation as part of a pre-release, open beta. The features described might change as Amazon receives feedback
and iterates on the features. For the most current feature information, see the Release
Notes.
This page provides solutions to common issues you might encounter when using Charles Proxy with Vega development tools. Each issue includes the underlying cause and step-by-step resolution instructions. If you don't find a solution to your specific problem here, post an issue in Developer Forum for additional support.
Video streaming issue
Cause: Streaming certain video formats through Charles Proxy causes VDA to fail in USB mode, preventing video data streaming.
Solution: Switch to TCP/IP mode by following the instructions in Enable VDA Over TCP/IP.
SSL certificate issue
Cause: Charles Proxy cannot view HTTPS contents without proper SSL configuration.
Solution:
- Enable SSL proxy in Charles Proxy.
- Export the certificate from Charles Proxy into a file named proxy-cert.pem.
- Add certificate to assets/raw directory.
- Set enableSSLProxying to true.
- Set caBundleFile to raw/proxy-cert.pem.
Related topics
- Charles Proxy documentation.
Last updated: Dec 22, 2025
