How do I get my app enrolled in the Cloud App Program?
How do I get my app enrolled in the Cloud App Program?
The Amazon Cloud App Program doesn’t have open enrollment. If you would like to indicate interest, contact Developer Support.
How do I know if my app is enrolled in the Cloud App Program?
How do I know if my app is enrolled in the Cloud App Program?
If you don’t already have your own Vega OS version for your app, look at the device support for your app in the Amazon Developer Console. If your app shows support for a Vega OS Fire TV device, Amazon cloud app streaming delivers it. You can also tell by looking for your app in the Amazon Appstore on your Vega OS Fire TV device. If your app is there and says “Amazon cloud-hosted app” on the details page, Amazon cloud app streaming delivers it.
I am enrolled in the Cloud App Program. Do I have to do any additional steps to distribute my app to Vega OS Fire TV devices?
I am enrolled in the Cloud App Program. Do I have to do any additional steps to distribute my app to Vega OS Fire TV devices?
No, as a participant in the Cloud App Program, Amazon automatically hosts your app in cloud app streaming and makes it available to Vega OS Fire TV devices. Amazon generates a mini app to enable Vega OS Fire TV device users to find and install your app from the Appstore. You don’t have to do any additional work. For details about updating your app in Amazon cloud app streaming, see Update a Published App.
I already have apps available through cloud app streaming, how do I add a new app?
I already have apps available through cloud app streaming, how do I add a new app?
You can submit a request through Developer Support. Include the ASINs of your current cloud-streamed apps along with the ASINs of the apps you would like to add.
How do I troubleshoot and fix any functional issues specific to my app running on cloud app streaming?
How do I troubleshoot and fix any functional issues specific to my app running on cloud app streaming?
Your Fire OS APK deployed in Amazon cloud app streaming should function as it does on a Fire TV Stick running Fire OS 7. If your app works correctly on a Fire OS device and you notice any issues specific to cloud app streaming, you might need to slightly adjust the app’s behavior to function within the Cloud App Program context.In your code, you can test whether the app is running in the cloud or on a Fire OS device by using
hasSystemFeature("com.amazon.feature.cloudstreaming"). Then, you can implement functionality specific to cloud app streaming.For other issues, contact Developer Support and select the category that best matches your issue to report the problem. Be sure to include the full set of information requested in the template.How can my app check whether it's running on cloud app streaming?
How can my app check whether it's running on cloud app streaming?
If your app is running on cloud app streaming, the following Fire OS test returns true:
hasSystemFeature("com.amazon.feature.cloudstreaming").How does internet speed impact the cloud app streaming user experience?
How does internet speed impact the cloud app streaming user experience?
A fast, low-latency internet connection maximizes how fluid the app feels to your users. Cloud app streaming requires a minimal amount of additional bandwidth on top of the bandwidth the device uses for content delivery.
What information do I need before I file a support case for help?
What information do I need before I file a support case for help?
Be sure to supply the following information so Amazon can act on your request:
- App Name
- ASIN + Version
- Device Serial Number and OS version (on your device, go to My Fire TV > About)
- Amazon Account Customer ID used during testing
- Device Locale (for example, US, JP, DE)
- Reproducibility (Consistent / Intermittent / Rare)
- Regression (Y/N)
- Live App Testing (LAT) result or end user result
- Screenshot or video of the error
- Time of error, including timezone
