Buyer communication
Amazon Pay will send notifications to the buyer in the following situations:
- There was a checkout attempt and the buyer was redirected to
AmazonPayRedirectUrl. ( Note: This order confirmation e-mail will not be sent if the capture is also processed within 5 hours) - Any time that funds are captured
- Any time that a refund is initiated
- Any time that a refund is complete
Amazon Pay supplies most of the content for the notification but there are certain fields you can customize using either account configuration or API request parameters.
Note: some of the values will also be reflected in the settlement and transaction reports. See setting up reports for more information.
Customizable fields
| Notification field
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Source
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| Customer service email address
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Specified when you set up your Amazon merchant account or from the Seller Central Settings section under Account Info
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| Customer service phone number
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Specified when you set up your Amazon merchant account or from the Seller Central Settings section under Account Info
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| Merchant store name
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Specified when you set up your Amazon merchant account or from the Seller Central Settings section under Account Info Can be overriden using merchantStoreName when calling Update Checkout Session and Update Charge Permission
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| Merchant order identifier
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Specified in merchantReferenceId parameter when calling Update Checkout Session and Update Charge Permission
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| Note to buyer
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Specified in noteToBuyer parameter when calling Update Checkout Session and Update Charge Permission
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