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Buyer communication

Amazon Pay will send notifications to the buyer in the following situations:

  • There was a checkout attempt and the buyer was redirected to AmazonPayRedirectUrl
  • Any time that funds are captured
  • Any time that a refund is issued

Amazon Pay supplies most of the content for the notification but there are certain fields you can customize using either account configuration or API request parameters.

Note: some of the values will also be reflected in the settlement and transaction reports. See setting up reports for more information.

Customizable fields

Notification field
Source
Customer service email address
Specified when you set up your Amazon merchant account or from the Seller Central Settings section under Account Info
Customer service phone number
Specified when you set up your Amazon merchant account or from the Seller Central Settings section under Account Info
Merchant store name
Specified when you set up your Amazon merchant account or from the Seller Central Settings section under Account Info

Can be overriden using  merchantStoreName when calling Update Checkout Session and Update Charge Permission
Merchant order identifier
Specified in merchantReferenceId parameter when calling Update Checkout Session and Update Charge Permission
Note to buyer
Specified in noteToBuyer parameter when calling Update Checkout Session and Update Charge Permission