Conversation design patterns

Updated: April 25, 2023

In this section you will find best practices and samples of common patterns used skill dialogs. These building blocks of an Alexa conversation include:

I. Lists
II. Gathering feedback
III. Handling errors

line-break

Lists

Customers don’t have much time to listen to, understand, and respond to prompts that include a list of options. There are a few strategies you can follow to avoid overwhelming your listener with such information.

Learn more about the List Pattern.

line-break

Gathering feedback

Customers don’t have much time to listen to, understand, and respond to prompts that include a list of options. There are a few strategies you can follow to avoid overwhelming your listener with such information.

Learn more about gathering feedback.

line-break

Handling errors

Learn to anticipate and resolve common misunderstandings and errors when customers converse with your skill. Ensure the conversation won’t reach a dead end, and, when an error does occur, write responses that clearly explain what went wrong and how Alexa or the customer might resolve it.

Learn more about handling errors.

Next Article: