Updated: December 1, 2023
A skill can reach many customers who might have temporary, permanent, and situational disabilities. This article provides best practices you can follow to reduce friction in your skill for customers with different needs.
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A skill can reach many customers who might have temporary, permanent, and situational disabilities (disabilities that are based on a specific set of circumstances such as a noisy surroundings or carrying a baby). Make sure that your skill is accessible to anyone who wants to use it.
Design to support multiple inputs to Alexa such as:
Outputs from Alexa may include:
Visual impairment includes disabilities such as blindness, low vision, and color blindness. These customers may use screen readers which are software programs that allow blind or visually impaired customers to read the text that is displayed on the computer screen with a speech synthesizer or braille display. It can also include temporary and situational disabilities.
Hearing impairment includes disabilities such as slight hearing loss, being hard of hearing (HoH), and deafness. It can also include temporary and situational disabilities. For example, customers who are in noisy environments, such as when they are using Alexa devices in public areas.
Speech issues include such things as a non-native speaker who has accented speech to a customer who can’t speak at all. A customer might not know how to respond or not be able to respond by voice alone.
Cognitive impairment includes disabilities, such as learning disabilities, and difficulty understanding complex instruction or time-dependent actions. It can also include temporary and situational disabilities. For example, this could be customers who are distracted when they are driving a car or doing multiple tasks at the same time.
Learn more about cognitive overload.
Mobility impairment includes disabilities such as limited dexterity and strength, and difficulty performing complex gestures. It can also include temporary and situational disabilities. For example, customers who can’t interact with the device by touch, such as when they have dirty hands or are physically doing other tasks while using Alexa.
The following sections describe best practices you can follow to reduce friction in your skill for customers with different needs.
Navigation is how your customers will get around your skill. It’s important to ensure you accommodate for multiple navigation styles and forms of interaction by considering these points:
Learn more about designing Multimodal skills.
Accessibility Text refers to everything that is read aloud for customers using a screenreader and can include visible and non-visible alternative text. Clear meaning, legibility, and proper grammar will help a wider variety of customers process your content, consider these points when adding text content in your skill:
When creating visuals for your skill, it’s important to think about accessibility in use of colors, style of animations, and concept understanding. Consider these points when creating visuals for your skill:
Skills in Alexa are driven by direct interactions with the customer, some customers with cognitive or speech disabilities may need a wider window of time to complete tasks. Here are some considerations to make when timing interactions in your skill: