Troubleshoot Charles Proxy Issues

This page provides solutions to common issues you might encounter when using Charles Proxy with Vega development tools. Each issue includes the underlying cause and step-by-step resolution instructions. If you don’t find a solution to your specific problem here, post an issue in the Developer Forum for additional support.

Video streaming issue

Cause: Streaming certain video formats through Charles Proxy causes VDA to fail in USB mode, preventing video data streaming. Solution: Switch to TCP/IP mode by following the instructions in Enable VDA over TCP/IP.

SSL certificate issue

Cause: Charles Proxy can’t view HTTPS contents without proper SSL configuration. Solution:

Enable SSL proxy in Charles Proxy.
Export the certificate from Charles Proxy into a file named proxy-cert.pem.
Add the certificate to the assets/raw directory.
Set enableSSLProxying to true.
Set caBundleFile to raw/proxy-cert.pem.

MacOS-specific SSL issue

Error message:

ERROR: Package 'vegapackagingtool/1.1.7' not resolved: HTTPSConnectionPool(host='k-artifactory-external.labcollab.net', port=443):
Max retries exceeded with url: /artifactory/api/conan/kepler-conan-rc-local/v1/ping
Caused by SSLError(SSLCertVerificationError(1, '[SSL: CERTIFICATE_VERIFY_FAILED]
certificate verify failed: self-signed certificate in certificate chain (_ssl.c:1000)')))

Cause: macOS Proxy setting in Charles Proxy interferes with system certificate verification, causing SSL errors. Solution:

Open Charles Proxy.
Go to the Proxy tab.
Locate the macOS Proxy setting.
Uncheck the macOS Proxy option.

If issue persists:

Clear certificate cache.
Uninstall and reinstall your app.

Charles Proxy documentation.

​Video streaming issue

​SSL certificate issue

​MacOS-specific SSL issue

​Related topics

Video streaming issue

SSL certificate issue

MacOS-specific SSL issue

Related topics