Contact Amazon about your project
To start an ACK project, follow these steps:- Prepare your project details and email the ACK team at ack-apply@amazon.com. For details about what to include, see Project details.
- If your project aligns with the ACK program, the ACK team engages with your company to complete the necessary agreements.
- After the agreements are in place, Amazon provides your company with access to dedicated ACK development support.
- Start the product prototyping process with guidance from your ACK support engineer.
Project details
If you’re a device maker interested in moving forward with a project, include the following information in your email:- Your name and contact information.
- The name of your company.
- A description of your project.
- A target year and quarter for the launch of your product.
- A target shipment volume, rounded to the nearest 1,000 units.
- Your Amazon vendor ID.
For a vendor ID, you need an Amazon Developer Account. - The ACK solution that you plan to use: ACK Module, ACK SDK, or ACK for Matter.
- If you plan to support Matter, include your Matter Product ID and Matter Vendor ID. To get these IDs, contact the Connectivity Standards Alliance (CSA).
ACK self-service resources
If you have questions about ACK development and certification that aren’t answered in the Alexa developer documentation, try one of the following options for help:- Ask the DevAssistant for support. The DevAssistant is an AI-powered assistant that can answer questions and troubleshoot issues.
- To resolve error messages that appear in the Alexa Connect Kit developer console, see ACK Console Error Reference.
- To get help from the developer community, post your questions on Stack Overflow. Make sure to tag your questions with
alexa-connect-kit. - If you still need help, contact your ACK support engineer. Amazon provides access to the ACK support team as part of your ACK project.
