Alexa Shopping Actions Error Reference

Alexa may encounter errors during the Alexa Shopping flow. Alexa informs the customer of the error and provides available recovery mechanisms to the customer. Alexa Shopping Actions returns the error to your skill in the payload of the response. Your skill shouldn't notify the customer about the error, but you can use the error information to alter the flow of skill execution.

Errors

The following table shows the errors that Alexa Shopping Actions might return. The SessionResumedRequest returns a status code and status message.

Status code Status message Description

AlexaShopping.InternalError

We're unable to process your request at this time. Please retry your request. If you encounter this error repeatedly, please reach out to Customer Support.

An internal problem or outage prevented Alexa Shopping from completing your request.

AlexaShopping.InvalidTaskForMarketplace

This operation is not available for this locale.

A request has a task that isn't supported for this locale.

AlexaShopping.ItemNotEligibleForCart

The item you specified is not eligible to be added to the cart.

The item can't be added to the Amazon Shopping Cart through Alexa Shopping.
For example, the item is digital.

AlexaShopping.ItemNotAccessible

This item is not accessible through Alexa Shopping.

The item isn't available through Alexa Shopping.
For example, this item isn't supported for legal reasons.

AlexaShopping.NoExactMatches

We did not find any matches for your request.

Alexa couldn't find this item.
For example, the item is out of stock.

AlexaShopping.RetryLaterError

We encountered an error when trying to process the request, please try again later.

There was an issue while executing the task. The issue is recoverable. Try again later.
For example, the customer has invalid settings or Alexa Shopping had a temporary issue.