How do you know you got it right? As you create a voice experience, consider the following.
- Make it clear how customers can benefit from your skill
- Design toward making tasks and entertainment faster, easier, and more enjoyable, to increase the likelihood that customers will be excited to try your skill and then use it again.
- Make sure customers can find your skill
- Offer a unique skill with a unique name to help customers realize why they want to try your skill.
- Design for natural language conversation
- Use everyday language and invite customers to say things in the ways they usually do to increase comfort with your skill.
- Use good interaction design practices
- Design all task flows and sequences that customers need to interact with. Include account linking, task beginnings and endings, a main state for your skill, and a “what can I say next” state. Make sure customers know they have completed each step.
- Handle unexpected user utterances gracefully
- Ensure that follow-up questions make sense, feel good, and help make customers successful.
- Watch customers try to use your skill
- Observe people who are unfamiliar with the skill as they use a test version, to help you understand what works and what doesn’t, and make adjustments as needed.
