April 15, 2016Zoey Collier
Like many industries today, the financial services sector is looking to become more customer-centric—to provide faster, easier, and more secure ways for consumers and businesses to buy goods and services online.
UK-based Lloyds Banking Group is no different. Committed to becoming a world-class, customer-centric digital bank, Lloyds is actively exploring biometrics, including voice recognition. According to Marc Lien, Director of Innovation and Digital Development, the use of speech is exciting not only because it’s convenient, but also because it can empower the 360,000 people registered as blind or partially sighted in the UK.
As Lien says, “Some of our customers cannot enjoy the full benefits of online banking. Understanding how we can break down accessibility barriers is another way in which we are working towards becoming the best bank for customers.”
To that end, Lloyds has created a proof of concept for Alexa, writing test cases for logging in, requesting account balances as well as account details, and asking for help from Lloyds. Watch this video to see the skill in action.
The skill isn’t live, because Alexa-enabled devices and Alexa Skills Kit are not yet available in the UK. But, as Lien explains, “By being at the forefront of exploring technologies we can keep pace with the evolving expectations of our customers. This also means that we can future-proof our products and services by considering how technologies may develop.”
To learn more about how they are developing test of concept for Alexa, read their blog. Look for more to come from Lloyds.
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