Fire, the first smartphone designed by Amazon, introduces a new technology called Firefly which enables customers to quickly identify printed web and email addresses, phone numbers, QR and bar codes, plus over 100 million items, including movies, TV episodes, songs, and products. Customers simply press and hold the dedicated Firefly button to discover useful information and take action in seconds.
With the Firefly SDK, developers can build apps that recognize real world objects—music, movies and more—and let customers interact with them. As a developer, you can create more immersive experiences that increase both engagement and the frequency of app use. The Firefly SDK comes with built-in recognizers and databases for products, music, movies, URLs, and websites, as well as built-in actions such as dialing a phone number, looking up an object on Amazon or going to a website. Developers can use the Firefly SDK to take advantage of the built-in recognizers, databases and actions.
A New Way to Engage with Customers
An important success metric for any app is engagement, a measure of how frequently and how long people use your app. You need to find ways to bring customers back day after day. Building a Firefly-enabled app is a new technique you can use to get customers to discover your app, sign up and then to come back frequently.
A Firefly-enabled app delivers actionable options (for example, customers can buy concert tickets for a recognized artist) or supplemental item information (for example, the amount of calories in a drink). Customers then have fast and easy access back to your apps, services and brand when they’re actively engaged and interested.
How Developers are Already Using Firefly
Here are a few examples of how iHeartRadio, StubHub and MyFitnessPal have made use of Firefly to give their apps greater exposure to both new and returning customers. All of these examples start when the customer activates Firefly. They do this by pushing and holding the Firefly button on the left side of Fire. Once an item is identified, a list of actions showing the Firefly-enabled apps is offered.
iHeartRadio enables customers to listen to live radio stations, create their own artist or song-based custom station from a catalog of more than 19 million free songs, or tune in to thousands of shows and personalities on demand for free. When paired with Firefly, the customer can identify a song with one button press and then directly launch iHeartRadio to create their own station based on that artist.
The team at iHeartRadio utilized the Firefly SDK’s built-in music recognizer and music database to identify songs. They built their own Firefly action to create iHeartRadio Custom Stations based on the artist and song that Firefly recognizes. “Our integration allows listeners using Firefly to seamlessly discover music in a whole new way,” said Brian Lakamp, President of Digital for Clear Channel/iHeartRadio. “The Firefly SDK implementation enables music lovers to quickly dive into an iHeartRadio custom experience featuring a variety of songs similar to the one they just heard with just a touch of a button.”
StubHub allows fans to buy and sell event tickets. StubHub used the Firefly SDK to let customers identify songs playing in the background and take various actions. “StubHub used the FireFly SDK and the built-in song recognizer, added a Firefly database of concerts and created a ticket purchase action so when customers hear a song in the background they can find out if the band is playing in their area and buy tickets,” said Brendan Weinstein, Android Development Lead at StubHub. “We extended the experience further by using the Dynamic Perspective SDK to bring users right into the concert—letting them look around a stadium or arena to get the feel for the specific seat they are interested in.”
This is a new way for customers to use the StubHub services. When they use Firefly to identify a song or an artist, they have direct access to the Firefly-enabled StubHub app and can be browsing upcoming events before the song is even over.
MyFitnessPal is a free and easy health and fitness system that helps you attain fitness goals. Using Firefly’s built-in product recognizers, the team at MyFitnessPal has added custom actions to give customers nutrition information and to help them easily track their daily calorie intake.
When a customer scans a physical product, barcode or QR code for a food item, MyFitnessPal’s actions and extra information about that food are offered to the customer. They can then tap the item and go directly and add that food item to their diary in the MyFitnessPal app.
Improved discovery of your apps and services
In all of these examples, the app and its services were activated in the context of the customer’s activity. They didn’t need to open an app and navigate to the right screen. Instead, they were able to identify a song, product, barcode, QR code or movie soundtrack, and then launch directly into the app they wanted to use.
Firefly-enabled apps have more options for bringing in new customers and then engaging with them more frequently. Better engagement leads to higher customer satisfaction and ultimately, to better revenue.
Start Building now
The SDK for Firefly includes the library, developer guides, docs and several samples to get you going.
Additional Fire Developer resources: